The Citizens Advice Scotland, Kinship Care Advice Service for Scotland, is made up of a National Coordinator, 4 Regional Kinship Care Officers and a dedicated Kinship Care helpline. The National coordinator looks after the day-to-day running of the service. Four Regional Kinship Care Officers, based in Aberdeen Citizens Advice Bureau, Airdrie Citizens Advice Bureau , Penicuik Citizens Advice Bureau and Dumfries & Galloway Citizens Advice Service provide up to date specialist advice and support to Kinship Carers and other professionals. The Kinship Care Advice Service for Scotland Helpline which operates Monday to Friday 9am to 5pm is provided by Airdrie Citizens Advice Bureau and will respond to enquiries and requests for support by a Kinship Care specialist Adviser.
The Regional Kinship Care Officers support Citizens Advice Bureaux to provide advice and information to Kinship Carers and will provide training to enable each bureau to do this. Where the Kinship Care situation is complex, as is often the case, a referral will be made by the bureau to the Regional Kinship Care Officers who will progress the referral and seek resolve for their clients.The Regional Kinship Care Officers also offer support and training services to local authority staff, Kinship Care peer support groups and to other agencies whose services are used by Kinship Carers. This means that these organisations are kept informed of the circumstances faced by people who are looking after the children of relatives or friends.